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Key Benefits:
- This service could release a minimum 50% of your agent resources and generate cumulative net value/savings from £25,000
- Provide you with true Omni-Channel capability – telephone, SMS, mobile web and web-chat channels via the same central application
- Respond to 100% of all initial Telephone enquiries instantly 24/7/365 and handle 50% without agent intervention
- Respond to 100% of all EMail/Digital enquiries instantly 24/7/365 and handle 80% without agent intervention
The new Inform 360 Planning and Building Control module can be built to your exact requirements and will seamlessly channel shift enquiries to Planning and Council portals. This can be live and supporting you within just 6 weeks and will answer all enquiries. Some of the most popular areas are:
- Planning Advice and Planning Permission (including Household, Developer and Historic information)
- Submitting a Planning Applications and Commenting
- Current Applications
- Planning Portal
The Planning and Building Control Service provides:
- SMS links to forms
- Captures voice files converting from speech to text for data integration
- Links to your Payment Lines
- Links to your Website
- Links to your Email
- Access to a skilled advisor at your discretion
- Data capture and integration provisions
- Comprehensive 24/7/365 Customer Service
- Full Analytics support
[stextbox id=”warning” mode=”css” shadow=”false”]For further information on how we can provide a bespoke multi-channel support service from UNDER £10,000, provide your contact details here:
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