Inform-Recovery Enquiry Handling Solution

Solution Benefits & Performance

  • The generic service will handle at least 50% of your telephone call enquiries
  • Free up key agent time, critical resources and make savings. (Please use our online calculator to see how many agents you can release and/or cost savings).
  • Link to Payment Lines to assist with collection
  • Answer all Recovery Telephone enquiries in two rings and provide support 24/7
  • Migration customers to digital usage via integrated SMS and promote web site and portal usage with routing.

Solution Scope

The Inform Communications Revenues Service is designed to answer all initial Revenues and Recovery enquiries 24/7 within 2 rings and provide customers with information to answer their enquiries quickly. The service provides direction to web sites and information areas for resolution supported by an integrated SMS facility. Where necessary or requested the service will transfer customers to agents for further assistance.

The service will capture information such as Moves, Discounts and Arrangements quickly and efficiently without the need for agents and the data will be available immediately for integration and processing.

Solution Functionality

Key features included are as follows:

  • All telephone enquiries answered in 2 rings
  • Service available 24/7
  • In-hours and out-of-hours service provision available as standard
  • Bespoke build to meet your exact requirements
  • Voiced with male/female voicing technician or by your corporate voice
  • Data capture and transcription as standard
  • Integrated SMS as standard linking to digital forms and information
  • 4 service changes per year at no cost
  • Repeat Caller Tracking as standard
  • Comprehensive Analytics support module as standard

Solution Build & Implementation

The service can be linked to your telephony and built to your exact requirements, live and supporting you in just 4 -6 weeks. We do all the work and will incorporate all recovery cycles to support your collection strategies.

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