How can Interactive Voice Response help me?

Interactive Self Service

Bespoke easy to use Interactive Voice Response (IVR) services are the starting point for most customer enquiries. At Inform360 we have extensive knowledge of how Local Government works.

We work with you to build and tailor your exact requirements including where and when to offer agent assistance, collect information and digitally link.  Services are built and tested ready to deploy in just 8 weeks and all our services are supported by SAP Analytics.

  • Inform 360 can handle 29% to 71% of all customer enquiries, dependent on service areas
  • Bespoke services are built ready to deploy in just 8 weeks
  • All our services are supported by SAP BI Analytics

Our generic tried and tested services make it easy for customers to access or leave a wide range of information. Below is a sample of the service areas we support:

  • Revenues & Benefits
  • Environmental Services
  • Parking
  • Registrations
  • Elections
  • Housing & Building Control
  • Planning & Building Control
  • Single Person Discount Reviews
  • Blue Badges
  • School Admissions
  • Sundry Debts

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