Your service


Inform Communications is the most experienced, flexible and innovative provider of Self Service, Digital and Channel Shift services in the UK, with over 25 years’ experience in providing industry- leading solutions to your customer contact challenges and objectives.

We will help you transform your business and communications processes, streamline and improve the customer experience, reduce your overheads and increase efficiency in both Contact Centres and Back Offices. Unique to the market, over 150 public and private sector organisations throughout the U.K. benefit from partnering with Inform, which results in getting your services right first time, every time.

With hundreds of highly successful implementations, we not only fully understand your needs and can provide a range of solutions to fully meet your challenges, but also know exactly how to exceed your expectations. Our understating of the unique decision-making process, means that we can provide you with options that would be relevant and executable at all levels , departmental, corporate director, strategy team and political.

We will provide you with a full service option including initial service structure and script design advice (based on proven, actual statistics), service build and secure hosting, voice recording, on-going full management and service design and recording updating, to enable your service to quickly respond to any changing needs and objectives.

The range of Inform public sector experience:

  • UK Local Authorities
  • NHS Trusts
  • UK Central Government
  • International Government  & Tourist Boards
  • Housing Associations
  • Charities
  • Mental Health, Youth Justice & Domestic Abuse organisations